Support

How can we
help you?

Submit a ticket, browse FAQs, or reach our team directly. We respond to every inbound within 24 hours — usually faster.

Contact us Browse FAQ
StatusAll systems normal
Response< 24 hours
HoursMon–Fri, 9–6 EST
Emailsupport@stacklumen.com
01 / Get Help

Choose your channel.

Four ways to reach us. Pick the one that fits the urgency and shape of what you need.

01.01 — Ticket

Submit a ticket

Fastest path for new projects, bug reports, and detailed inquiries.

Open form
01.02 — Email

Email support

Direct line to our team. Best for active engagements or sensitive context.

Send email
01.03 — Docs

Documentation

Guides on our services, products, and stack — what we build and how we work.

View docs
01.04 — Roadmap

Public roadmap

See what's shipping next and submit feature requests for Hublumen and Baselumen.

View roadmap
02 / Submit a Ticket

Tell us what's going on.

The more detail you share, the faster we can help. Include error messages, screenshots, and timing if relevant.

  • Response within 24 hours on business days
  • Auto-routed to the right person on our team
  • Tracked ticket with status updates by email
  • Same-day response for retainer & partnership clients
Email support@stacklumen.com
Hours Mon–Fri, 9am–6pm EST
Response < 24 hours
We'll never share your email.
03 / FAQ

Frequently asked questions.

Quick answers to the questions we hear most. Can't find what you're looking for? Reach out — we'll respond.

03.01 How do I get started with Stacklumen?
Send us a short note via the form above with what you're building, your timeline, and any constraints. We'll respond within 24 hours with next steps. For services, that means a fixed proposal within 72 hours of the intro call.
03.02 What does Stacklumen offer right now?
Today we're a working studio offering Webflow development, app builds, and agency partnerships. Our products — Hublumen (component library app) and Baselumen (client portal) — are in active development. Join the waitlist on the products page.
03.03 When will Hublumen and Baselumen launch?
Hublumen alpha is targeted for Q3 2026, with Baselumen beta following in Q4. Dates may shift — see the public roadmap for the latest. Waitlist members get early access ahead of public release.
03.04 How long does a typical engagement take?
Webflow studio builds run 4–8 weeks. Migrations are typically 2–4 weeks. App engagements run 8–12 weeks. Retainer and partnership work is ongoing with weekly demos.
03.05 Do you offer white-label work for other agencies?
Yes. We work with a small number of agency partners on a monthly retainer basis, starting at $6,000/mo. NDA and white-label by default — we don't appear to your client. Reach out to discuss capacity.
03.06 How do I report a bug or request a feature?
Use the form above and select "Bug report" or "Feature request" as the category. For bugs, include reproduction steps and any error messages. Feature requests for Hublumen and Baselumen feed directly into the public roadmap.
Still need help?

Talk to our team.

Reach out directly — real humans, fast responses, no triage queue.

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